International Shipping Policy

Every Snaq Creations piece is thoughtfully prepared and shipped Monday to Friday from Accra, Ghana to international destinations via DHL.

International shipping costs are the responsibility of the customer and are communicated after an order is placed. We take great care in ensuring each order is handled with attention and precision.

Should you need any assistance regarding your shipment, our customer care team is always pleased to assist you.

To maintain the quality and finish of our handcrafted pieces, please allow 7–10 business days for order processing (excluding weekends and public holidays).

Once your order has been dispatched, you will receive an email notification confirming shipment. A final update will be sent once your package has departed Ghana.

Once your order is handed over to DHL Ghana, delivery timelines are managed by the courier. While delays are rare, they may occasionally occur due to factors beyond our control such as weather conditions, public holidays, or logistical disruptions.

International orders may be subject to customs duties, import taxes, or clearance fees in accordance with your country's regulations.

For detailed information, we recommend contacting your local customs office prior to placing your order.

At Snaq Creations, quality and craftsmanship are at the heart of everything we do. In the unlikely event that you receive a defective item or an incorrect order, please contact us within 10 business days of receiving your purchase to request a return or exchange.

To begin a return or exchange, simply email us with your order details and reason for the request.

Please note that original shipping fees are non-refundable.